Cancellation and Refund Policy

1. Scope

This policy explains cancellation, subscription access, refunds and the return of customer data for EZY Software products supplied by JMEasy Software. Applicable South African consumer rights take precedence where required by law.

2. Cancellation notice

Customers may ordinarily cancel their subscription by providing 30 days’ written notice to info@jmeasy.co.za. JMEasy Software may ordinarily terminate a subscription on 30 days’ written notice, subject to the agreement and applicable law. Statutory cancellation rights, including those applicable to qualifying fixed-term consumer agreements, are not restricted by this notice period. We will confirm receipt and the effective end date.

3. Subscription access

Customers ordinarily retain access until the end of their final paid subscription period, subject to applicable law. Services are then deactivated. Fees due for services supplied during the applicable notice and paid periods remain payable, subject to applicable rights.

4. Payments and refunds

Subscription fees for periods in which services have been provided are generally not refunded, unless required by law or agreed otherwise. Refunds may apply to duplicate payments, incorrect charges, or other circumstances required by law. Customers may contact info@jmeasy.co.za with the relevant invoice and payment information. Each request will be reviewed and the outcome communicated. Refunds, when due, will be arranged by an appropriate method.

5. Complimentary data export

As part of account closure, JMEasy Software will arrange a complimentary export of available customer business records in a readable spreadsheet format, together with relevant available uploaded documents and images. Export is handled separately and manually and will be shared using a reasonably secure method. A copy of the application source code is not part of the export. Customers are responsible for checking the files and storing their copy safely.

6. Data after termination

After the subscription ends, we ordinarily retain available hosted customer data for up to 30 days to accommodate outstanding export requests or issues. Customers should request any missing information promptly. After this period, the former installation and associated business data may be permanently deleted, subject to applicable legal retention obligations, backup expiry processes, and lawful instructions. We cannot guarantee recovery after deletion.

7. Contact

For cancellation notices, refund queries or data export assistance, email info@jmeasy.co.za. Please include your business name and sufficient information for us to identify your subscription securely.